We zijn verheugd je te mogen melden dat ZooParc vanaf woensdag 19 mei weer open is voor publiek, tenzij anders wordt besloten door de overheid. Voor meer informatie klik hier.
There are currently many questions relating to the coronavirus (COVID-19). Our employees do everything in their power to provide everyone with an answer. Due to the hustle and bustle, waiting times for telephone and e-mail may be longer than you would normally expect from us. That is why we try to update the current guidelines every day on this frequently asked questions page.
Is ZooParc open?
We are pleased to announce that ZooParc will be open to the public again from Wednesday 19 May, unless otherwise decided by the government.
Are there things I should take into account before coming to ZooParc?
It goes without saying that your safety and that of our animals and employees come first. ZooParc uses a maximum number of visitors per day for safety reasons. To monitor this maximum and to guarantee your visit, it is necessary to reserve online access to the park in advance.
Please note: this also applies to season ticket holders, people who have bought a ticket (through an action partner) or who have won a ticket. Exceptions are guests of the holiday parks; the Attraction pass is sufficient for them. If you don’t have a ticket yet, you can only purchase it online in our webshop.
How should we reserve our time slots?
The time slots can be booked online through our ticket shop. Here you can make a reservation step by step for a time slot that suits you. Keep in mind that if no time block is selected, the reservation will not be made.
I have a child from 0 to 2 years old, these tickets are free. Do I have to request a ticket for this?
Because we are only allowed to allow a maximum number of people per day, the smallest people must also reserve a ticket. Given all the measures, we must not exceed this number. Entry is not possible for persons for whom no ticket has been reserved.
How should the tickets be scanned at the entrance of the park?
You can print the tickets, but you can also show the tickets by phone or tablet.
What measures are taken in ZooParc to guarantee the safety of everyone?
For safety reasons, a number of measures have been taken to guarantee your safety and that of our animals and employees.
I have not been able to use my subscription for a long time. How will I be compensated?
Your subscription is automatically renewed for the period that we have been closed. This means an extension of 5 months. An example: if your subscription expired on 31-12-2020, it was extended until 31-05-2021. Every subscriber has received an email from us explaining this compensation. Did you not receive the email? Take a look in your spam box or read the e-mail here.
How many kilometers is the (adapted) walking route?
The modified walking route through the park is 4.2 kilometers
Do I pass all the animals during the (adapted) walking route?
Yes, during the adapted walking route you will pass all the animals.
Are certain animal shelters closed due to the possible transmission of the Coronavirus?
The ring-tailed lemurs walk-through area is open between 11:00 AM and 3:00 PM. The indoor enclosures of the giraffes and brazzo monkeys, the vulture aviary, flamingo aviary and the petting zoo are closed until further notice.
Can I buy something to eat or drink in the park?
Yes, the catering establishments have collection points where you can buy a drink and / or snack. There is no indoor seating, but there are picnic areas outside, which can be used with your own group.
Are there facilities for the (smallest) children, such as a microwave for heating the bottle?
Yes, a microwave is available
Can I use the toilets?
All toilets in the park are accessible to visitors, whether or not in an adapted form. One person (with the exception of parent and child) can enter per toilet room at the same time.
I have booked a group package, activity or children’s party at ZooParc. Can this continue?
Children’s parties are again possible from 19 May with a maximum of 2 adults as an accompaniment. Group arrangements are unfortunately not yet possible. If you have any questions about this, you can contact us on 088-9000360.
I have a discount coupon or pass, how do I book online in advance?
To do this, choose the option “I have a discount coupon or pass” in the ticket shop. Then select the number of people for whom you have a discount coupon or pass and purchase tickets for € 0. Upon arrival at ZooParc, you can then have your e-tickets scanned together with your discount coupon or pass and pay for the ticket (s) minus the relevant discount at the box office.
I have already bought a ticket online and have reserved a time slot for the period that the park was closed. Can I go to the park at a different time?
To give you the opportunity to visit ZooParc at another time, your current tickets will be automatically renewed, so that they can be used until December 31, 2021. You must again reserve a visit day and time slot on the website (“I already have a ticket”).
I already have an action ticket (such as DPG Media and ANWB) with a validity until December 31, 2020. Will the validity be extended?
The duration of these promotions will be extended until July 11, 2021. For further questions, please contact the ticket provider. Also for these tickets applies that a visit day and time slot must be reserved on the website (“I already have a ticket”).
I already have a ticket through a lottery (such as BankGiro Loterij and Nationale Postcode Loterij). Can I go to the park at a different time?
If you have made a reservation in the period from Tuesday December 15 to Tuesday May 18 through a lottery, you will receive a message from the relevant lottery with the new code, so that when the park is open again can make a reservation. For further questions about tickets via a lottery, you can contact the ticket provider via email@example.com or firstname.lastname@example.org.
I bought a catering combi deal through the website. Can I still use it?
You can use your purchased catering combi deal on your next visit.
Where can I park my car?
Parking is available in both ZooParc parking lots. The rules of the Dutch traffic law apply.
Can I withdraw extra money on the spot?
Withdrawal of extra money is not possible. You can only pay contactless / by pin.
If your question and answer are not listed in the above information, you can contact us by telephone on 0478–640046, choose option 3.