Coronavirus update VERSIE 3

There are currently many questions relating to the coronavirus (COVID-19). Our employees do everything in their power to provide everyone with an answer. Due to the hustle and bustle, waiting times for telephone and e-mail may be longer than you would normally expect from us. That is why we try to update the current guidelines every day on this frequently asked questions page.

Frequently asked questions about the coronavirus

Are there any things to consider before coming to ZooParc?
It goes without saying that your safety and that of our animals and employees is paramount. ZooParc uses – for safety reasons – a maximum number of visitors per day. To monitor this maximum and to guarantee your visit, it is necessary to reserve online access to the park in advance.

Please note: this also applies to subscription holders, people who have bought a ticket (via an action partner) or who have won a ticket. Excepted are guests of the holiday parks; the Attraction Pass is sufficient for them. If you do not have a ticket yet, you can only purchase it online in our webshop.

Do you already have a ticket or are you a subscriber, book your access

If you don’t have a ticket yet, order it online for € 15.00 each

How should we reserve our time blocks?
The time blocks can be reserved online through our ticketshop. Here you can make a step-by-step reservation for a time block that suits you. Please note that if no time block is selected, the reservation will not be made. I have a child from 0 to 2 years old, these tickets are free.

Do I need to request a ticket for this?
Because we can only allow a maximum number of people per day, even the smallest must reserve a ticket. In view of all measures, we must not exceed this number. Access is not possible for people for whom no ticket is reserved.

How should the tickets be scanned at the entrance of the park?
You can print the tickets, but you can also show the tickets by phone or tablet.

What measures are taken in ZooParc to ensure the safety of everyone?
Due to safety, a number of measures have been taken to guarantee your safety and that of our animals and employees.

  • There is a maximum number of visitors per day in the park. To monitor this maximum and to guarantee your visit, it is necessary to reserve online access to the park in advance
  • Tickets can only be purchased online to avoid queues at the box offices
  • The personnel wear mandatory mouth and face protection in accordance with the RIVM guidelines
  • For visitors from the age of 13 it is mandatory to wear a mouth mask in all indoor areas of ZooParc. This does not apply to your walk through the park in the open air.
  • There are temporarily no feed presentations
  • You can only walk through the park in one direction
  • Covered visitor areas of animal shelters are temporarily closed
  • Please pay contactless / by pin as much as possible
  • The catering industry has collection points where you can buy a snack and / or drink. There is no seating inside, but there are picnic areas outside.
  • Everywhere is kept 1.5 meters away and where necessary visitors and employees are separated by means of a (plexi) glass wall
  • Employees continuously supervise group size and the 1.5 meter distance
  • Every catering facility, toilet facility and shop has disinfection gel that you can use for free
  • Only private visits are allowed
  • It goes without saying that people stay at home with complaints of the common cold, cough, sore throat or fever. If a housemate or family member suffers from this, the entire household remains at home.

Will I come along all the animals during the (adapted) walking route?
Yes, during the adapted walking route you will pass all animals.

Are certain animal shelters closed due to possible transmission of the Corona virus?
The walk-through area with the ring-tailed lemurs, the indoor enclosure of the giraffes and brazza meerkats and the vulture aviary is closed until further notice.

Can I use the toilets?
All toilets in the park are accessible to visitors, whether or not in an adapted form. One person (with the exception of parent and child) can enter each toilet room at the same time. 

Can I buy something to eat or drink in the park?
Yes, the catering establishments are provided with collection points where you can buy a drink and / or snack. There is no indoor seating, but there are picnic areas outside, which can be used with your own group.

Are there facilities for the (smallest) children, such as a microwave for heating the bottle?
You can ask our catering establishments to warm up a bottle.

I have booked a group package, activity or children’s party at ZooParc. Can this continue?
Children’s parties are possible again. Group arrangements for 30 people or more are possible to a limited extent, you can contact us on 088-9000360.

Where can I park my car?
Parking is at P2 across the street from ZooParc. The rules of the Dutch traffic law apply.

Can I withdraw extra money on the spot?
Withdrawing extra money is not possible. You can only pay contactless / by pin.

If your question and answer are not included in the information above, you can contact us by telephone at 0478–640046, make your choice 3.

De mooiste tijd beleef je bij ZooParc Overloon, onderdeel van Libéma